Delivery & Return Policy
- All purchases will only be delivered upon full payment and clearance either via bank transfer or credit card payment.
- The shipping fees are calculated according to the weight or volumetric weight whichever is higher. The final shipping and handling cost can be calculated from the Shopping Cart and shipping cost is final.
- Deliveries approximately will be made within 2-9 working days (exclude weekend) from the time of successful order if stock is available. In instances where there are special requests, delivery leadtime will be subject to availability but Little Diary Marketing will keep customers well informed of their status of order.
- Free Delivery is not applicable for East Malaysia & Labuan.
- To ensure the safety of your goods, we strongly suggest that you open your shipment for inspection at time of delivery before signing for it. If you find the following during inspection
- Damage: You shall refuse to take delivery of the shipment and lodge a complaint with the courier service company and CC to Little Diary Marketing;
- Missing item or wrong items in shipment: when signing for delivery you may list the names, quantity and other information of missing items and lodge a complaint with the courier service company and CC to Little Diary Marketing immediately after signing for the shipment.
- Return of goods will not be entertained except in cases where goods were damaged during transit. In such case, You shall refuse to take delivery of the shipment and lodge a complaint (refer item 6).
- In the event of a returned product that was not damaged to begin with after inspection by our relevant supplier or manufacturer, shipment fee to re-deliver the item to the said customer will be borne solely by the customer.
- Electrical Item with warranty, Customer may directly liaise with supplier or manufacturer, Little Diary Marketing will not be responsible for any shipping or transportation fee of warranty issue, customer will be borne solely by customer.
- Please note that consumable items like food and skincare that have been opened/used are *non-returnable nor refundable*
- Little Diary Marketing operates on a first come, first served basis in terms of product availability. If an item purchased is out of stock at the time of payment, Little Diary Marketing shall either refund you in the form of Store Credit or Cash after deducting out applicable discounts if any.
- Order modification is subject to availability and is only changeable if the parcel has not been picked up for shipment. Difference in price will have to be topped up prior to confirmation and shipping. Should there be a refund instead, Little Diary Baby Store will either refund you in the form of Store Credit or Cash after deducting out applicable discounts and payment fees. Parcels that have been shipped out can no longer be modified
- Orders that are processing , in shipping or shipped will not be cancel. Order with payment via online banking , credit card portal, ipay88, Stripe, Billplz, cancellation will be charged 5% on the total payment.
* Terms and Conditions can be changed by Little Diary Marketing as deemed fit without prior notice.
Please email to us at firstname.lastname@example.org if you have any questions or doubts.