You may browse our baby hampers, add your preferred gift set to cart, complete the recipient and delivery details, then proceed with payment at checkout.

Once payment is completed, we will prepare your order based on the selected hamper and delivery arrangement.

We accept online payment methods available during checkout, such as credit / debit card and online banking where available.

For bank transfer arrangements, orders will only be processed after payment is confirmed. Kindly ensure payment proof is shared clearly if requested.

Please contact us via WhatsApp as soon as possible if you need to update any recipient or delivery details.

If the order has not been processed yet, we will try our best to assist. Once the order is packed, shipped or handed over for delivery, changes may no longer be possible.

Yes. A valid Malaysia mobile number is required for the recipient.

Courier and driver delivery usually require a local contact number for delivery updates, verification and smooth handover.

We do not offer fully surprise delivery without checking recipient availability.

For a smoother and more comfortable experience, we may contact the recipient or their family before delivery. This helps avoid missed delivery, refusal, or situations where the new mother is not available to receive the gift.

Our baby hampers are sold as ready-curated gift sets.

We do not offer full customization, embroidery, loose item purchase or special rearrangement. Add-on items, if selected, will be packed separately and delivered together with the hamper.

Yes. A complimentary greeting card is included with your order.

You may provide the message in this format: Dear / Message / From.

Klang Valley driver delivery: Same-day delivery may be available for selected KL & Selangor areas when order and payment are completed before 12pm.

West Malaysia courier: Usually takes around 1–5 working days after handover to courier.

East Malaysia courier: Usually takes around 5–10 working days, depending on location, courier arrangement and parcel size.

Delivery timelines are estimates and may vary due to courier operations, festive seasons, weather or other unforeseen delays.

Preferred delivery date is possible mainly for selected KL & Selangor driver delivery.

For courier delivery, we can arrange shipment timing, but exact delivery date cannot be guaranteed once the parcel is with the courier.

For driver delivery, we will usually check recipient availability before arranging delivery.

For courier delivery, the courier may attempt delivery again according to their own process. If the parcel is returned due to failed delivery, additional resend charges may apply.

We may share product or packing photos before delivery when available.

For delivery proof, driver or courier proof of delivery may be provided where available. Recipient photo or video is not guaranteed, as some recipients may prefer privacy.

Cancellation can only be considered before we begin processing your order.

If cancellation is accepted before processing, a 5% transaction fee will be deducted from the refund amount to cover payment gateway charges.

Once the order has been processed, packed, shipped or delivered, cancellation, refund or exchange will no longer be accepted.

Little Diary operates as an online-only baby hamper gift studio.

We do not have a physical retail shop, showroom, or staff stationed to attend to customer collections. Therefore, walk-in visits, showroom viewing and self-pickup are not available.

All orders are arranged via local delivery or courier.

Yes. Please visit our Invoice Request page and fill in your order number and email — we will reply with your PDF invoice by email.

Kindly use this form instead of WhatsApp for invoice requests, so we can manage requests in order and keep our WhatsApp line free for urgent order matters.

We upgraded to a new website system in August 2026. As part of this upgrade, past order history isn't automatically carried over.

If you need a past order record or invoice, kindly contact us and we'll help sort it out for you.

No worries. Kindly reach us via WhatsApp or the enquiry form, so we can assist with your order details clearly.