Refund policy

Cancellation & Refund Policy

This applies to cancellation requests made after payment has been completed, where you no longer wish to proceed with the order. It does not apply to orders where payment has not yet been received.

Refund method & amount

• Paid via direct bank transfer: Refunded in full via bank transfer to a Malaysian bank account, at no additional charge.
• Paid via online payment gateway (credit/debit card, FPX, e-wallet, etc.): A refund of 94% of the paid amount will be issued, provided the refund is made to a Malaysian bank account, Touch 'n Go eWallet, or GrabPay. The remaining 6% covers the payment gateway processing fee, which is charged to us at the time of payment and is not returned to us when a refund is issued.
• If the 94% refund needs to be sent to an international bank account instead, an additional bank transaction charge will apply on top of the 6% above, and processing may take longer than the standard timeframe — both the exact charge and timeline will depend on the receiving bank and country, and will be confirmed with you at the time of your request.

Processing time

Refunds to a Malaysian bank account, Touch 'n Go, or GrabPay are processed within 7–14 working days from the date the request is confirmed. Refunds requiring international bank transfer may take longer, as confirmed case by case.

Orders already processed or shipped

Once an order has been processed for shipping or has been shipped out, cancellation and refund are no longer accepted.

Returns & Exchanges

We do not accept returns, exchanges, or refunds once an order has been processed for shipping or has been shipped out.

Every item is checked and packed in perfect, working condition prior to dispatch. If the recipient receives a defective or damaged item, please contact us and we will resolve the matter on a case-by-case basis.

Questions? Message us on WhatsApp or email hi.littlediary@gmail.com.