Terms of service

By placing an order with Little Diary Marketing, or by ticking to agree at checkout, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

Order acceptance

Your order is an offer to purchase. We reserve the right to accept, decline, or cancel any order — including in cases of pricing or listing errors, stock unavailability, or suspected fraudulent activity — in which case any payment made will be refunded in full.

Payment

Orders are only processed once full payment has been received.

About our products

We do our best to describe and photograph our hampers accurately, but actual colors may vary slightly depending on your screen. For pre-wrapped/pre-set hampers, if a specific item is unavailable, we may substitute it with an item of equal or greater value, keeping the same theme and quality.

Delivery

Delivery timeframes we provide are estimates, not guarantees. Once an order has been handed over to a courier service or driver, we are not responsible for delays caused by the courier/driver, and no compensation, postage refund, or late-delivery compensation will be provided for courier delays.

For orders shipped via courier, we are unable to guarantee delivery on a specific date or time, as this is determined by the courier's own operations and is outside our control. We reserve the right not to accommodate requests for date-specific courier delivery.

You are responsible for providing a complete and correct delivery address, and a reachable contact number for the recipient where needed for us to arrange delivery. We are not liable for non-delivery, delivery to the wrong address or person, or failed delivery attempts arising from incomplete, incorrect, or withheld information. If you decline to provide information reasonably required for delivery (such as a recipient's contact number for pre-delivery coordination), we reserve the right to cancel the order, or to proceed with delivery without such coordination entirely at your own risk, and we will not be liable for any resulting non-delivery or recipient unavailability.

Please refer to our Delivery page for full details on delivery methods and timelines.

Surprise & special delivery requests

We do not provide surprise delivery, event-specific timed delivery (e.g. arriving at an exact moment during a party or occasion), or staged/directed delivery experiences. The appointed driver performs delivery only, and is not able to film or photograph the handover, coordinate surprise reveals, confirm the presence of specific individuals at the address, or fulfil similar special requests.

Our office

Our office is used solely for production and order processing. We do not operate a showroom, and there is no staff available to attend to walk-in visitors — therefore, self-pickup is not available.

Local driver delivery

Local driver delivery is fulfilled through third-party e-hailing services (such as Lalamove or Grab). These drivers provide delivery service only. Proof of delivery (POD) will be requested from the driver upon delivery.

Cancellations, refunds & returns

Please refer to our Refund & Return Policy for full details on cancellations, refunds, and returns.

Content & ownership

All photos, text, designs, and graphics on this website belong to Little Diary Marketing unless stated otherwise. Please do not use them for commercial purposes without our written permission.

Your submissions

If you send us reviews, feedback, or photos (e.g. of your hamper), you agree we may use them on our website or social media. Please do not submit anything unlawful, offensive, or that infringes on someone else's rights.

Customer conduct

We reserve the right to decline unreasonable requests that fall outside these Terms and our published policies, at our discretion.

We reserve the right to decline to continue serving any customer who uses threats, intimidation, or the posting of false or malicious reviews to pressure us into actions we are not obligated to take. We reserve the right to take legal action to protect our business, staff, and reputation against defamatory, false, or threatening conduct.

Events beyond our control

We are not responsible for delays or failures in fulfilling your order caused by events beyond our reasonable control, including natural disasters, courier or logistics disruptions, or government restrictions.

Indemnity

You agree to hold us harmless from any claims, losses, or damages arising from your misuse of this website or breach of these terms.

Limitation of liability

To the extent permitted by law, our total liability to you for any order will not exceed the amount you paid for that order. We are not liable for indirect or unforeseeable losses.

Changes to these terms

We may update these terms from time to time as our business grows. Continued use of our website after changes means you accept the updated terms.

Governing law

These terms are governed by the laws of Malaysia.

Questions? Message us on WhatsApp or email hi.littlediary@gmail.com.